SERVICE DESIGN
In House 100+
Dynamic and visual growth service for InHouse graduates
through mentoring system and ongoing CV
ROLE
User Research
UI Design
CLIENT
Inhouse Records
DURATION
5 Weeks (2019)
PROJECT GOAL
InHouse Records is the world's first fully functional record label to be launched in prison, created with and by prisoners. Also, for ex-prisoners, it provides programs and mentoring to support them to find their pathway by joining a music label. By reflecting participants' performance through seven competencies that are considered important to work after being released, it proves that they can be socially integrated and try to help out with life after being released from prison. Currently, the service is operated based on five prisons, but it will gradually expand its scope. So, A stable and scalable system is needed to deal with more participants.
To do so, the missions are
1. It needs to provide a variety of pathways to make people adapt to society well.
2. It needs to have systematic mentoring systems to increase the scale.
3. It needs to show participant's ability well to make them have more opportunities.
IF you finished your prison sentence and wanted to start over,
WHAT IF there is no one waiting for you in society?
WHAT IF you were not given a chance to become a new person?
Then, How would you feel?
BACKGROUND
Nearly half of adults (48%) are reconvicted within one year of release.
Ineffective resettlement service
Difficulties in physical
and mental factors
Low attention to
hiring ex-offenders
Lack of educational
qualifications
15% of men and 13% of women have no settled accommodation status when leaving prison
49% of prisoners suffer from anxiety and/or depression. Many people in prison are released with debts
Formerly incarcerated people are unemployed at a rate of over 27%
47% of prisoners are estimated to have no school qualifications, including GCSEs
“A lot of strict rules InHouse provided by a charity like Nacro make people feel that is another prison”
“After being released, it is quite tough for people to adapt to society.”
“Due to bias and tension, the employment rate is low.”
“Prisoners have a hard time finding jobs because of a rather low level of education and few vacancy.”
CURRENT CHALLENGES
For Graduates
Emotional instability as having difficulties to adjust to society
Bad influences by going back to poor environments and acquaintances
Difficulty of satisfying basic needs
For InHouse
Low attention and funds
after release from prison
The weak connection to graduates after being released from prison
A lack of effective caring and mentoring
system to be scalable and sustainable
HOW AND WHEN THE CHALLENGE HAPPEN
Inside the prison InHouse system is well organized and working but the outside system is unstable because of weak connection, low attention, and ungovernable environments.
It is necessary to establish a stable system to prepare for the increasing number of prisoners released.
Judah Founder of Inhouse Records
TO ANALYZE PROBLEMS AND GET INSIGHT
Interview with
Stakeholders
(Universal music studio,
Live nation, EY)
Workshop with
InHouse Records
Interview with
potential mentors
PROBLEMS
01
Unstable and weak relationship
Gradually expanded reliable relationship is needed from gate experiences from prison.
02
Difficult to show participants’ abilities
Inmates do not have enough completed achievement.
They need to show their ability in proper ways.
03
Needs of various pathway
Considerations for personalized needs and expanded pathways such as musician, writer ,and designer are required.
04
Unclear role of
mentors
Mentors feel vague about what to teach and how to teach, making it difficult to participate in the program.
PERSONA - GRADUATE
Ryan (20 y/o)
A passionate promising musician
Came back to bad environments
Jayden (27 y/o)
An open-minded and humorous bro
Living with a wife and daughter
14
Was a disruptive child
17
Drug dealing accused
Future
18
20
Released
InHouse transition
Goal
Continue doing music to express himself
Pain points
Bad influences by family and old friends, no people supporting him
Needs
People who can mentally and technically support him
27
Re-
leased
InHouse transition
18
Future
Ran away from home
20
Made a living by drug dealing
24
Goal
Get special skills and stable job for a living
Pain points
Hard to show what he accomplished on CV
Needs
Job experience and opportunities
“I aspire to continue music but I need people whom I can rely on
and support me since I have possibilites to affect by bad surroundings.
“Even though I want to get a job, I do not know how I can show my
ability since I do not have many completed music work."
IDEATIONS
EFFECTIVE MENTOR SYSTEM
Diverse types and clear role of mentor
-
Long-term mentors - who give support psychologically and connect them with people further.
-
Big bro and sis - InHouse already have big bro who is graduate and contributes for a long time they can do
-
1-2-1 care for new graduates
-
Short-term mentors - who provide technical information for short periods of time.
We need people who can keep in touch with and help mentally graduates, and people who can teach them skills at the same time.
"
"
Technical Skills
During short-term
Serenity
Trusty
during long-term
Organizing
Schedule
Singing
Song Writing
CV
VISUAL GROWING SYSTEM
Ongoing progress
-
Incomplete work can be uploaded to show potential abilities
-
Showing graduate's ability according to seven competencies and mentor's feedback
-
Employers easily can see graduates' growing up
It would be nice to connect two ideas to reflect commitment and outcomes through mentoring as ongoing CV.
"
"
Profile
Employer
Employer
Mentor
Job
Offer
Referral
PROTOTYPING WITH INHOUSE RECORDS
Easy transformation to formal CV
Consider making tangible things such as a formal form of CV or reports to show them to employers through ongoing progress.
Works that are done in prison can be shown after they released
Graduates are influenced a lot by their peers and need support from each other, so I hope it can show them who is in the class.
Clear and separated role of mentors
To provide better mentoring we can divide mentors into three categories long-term relationship as life advisor(Big bro) and professional mentors for music, job applicant, or mental health.
CLARIFICATION OF MENTOR'S THE POSITION
![피피티 [복구됨]-08.png](https://static.wixstatic.com/media/72304a_ce87269fc1794bd692b109540ceebc4b~mv2.png/v1/fill/w_122,h_123,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/%ED%94%BC%ED%94%BC%ED%8B%B0%20%5B%EB%B3%B5%EA%B5%AC%EB%90%A8%5D-08.png)
![피피티 [복구됨]-09.png](https://static.wixstatic.com/media/72304a_481477a1d095429f97214a7a222ae528~mv2.png/v1/fill/w_122,h_123,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/%ED%94%BC%ED%94%BC%ED%8B%B0%20%5B%EB%B3%B5%EA%B5%AC%EB%90%A8%5D-09.png)
Adam (49 y/o)
Music producer
Mary (35 y/o)
Analyst
Liam (27 y/o)
Big bro/Musician
Skills for producing
"I want to give some workshops which can inspire and trigger creativity. "
Writing a CV
"Even though I can not give them musical help, but I want to help them employment."
Trustful and deep relationship
"I can understand inmates well and support them since I was an inmate. "
Big bro who can be an adviser
and personal mentor
Mentor for pathway
and mental health
Mentor who can teach
music skills
NEW STAKEHOLDER MAP &
ESTABLISHMENT OF RELATIONSHIP
InHouse Records is basically supported by the music industry and the Ministry of Justice.
Big Bros who build trust with participants for smooth transitions from prison to society are the center of the relationship and become the bridge between graduates and mentors. The head of mentors will build trust with short-term mentors and give a smooth onboarding process.
The mentoring scheme will be designed by inhouse staff, big bro and head of mentors as representatives.
The diverse types of mentors will broaden the network and industries that triggers a new pool of employers. And graduates and employers interact directly with the service.
HOW IT WORKS
FINAL DESIGN
01
Introduction for mentors
Spread value by storytelling
- Through showing Inhouse Records' goals and stories, it gives the mentors a sense of trust and motivates them to participate.
Show guidelines on how future mentors can help
- By showing categories of what talents can be donated, it lowers barriers to entry so that mentors can participate in the service a little more easily.
02
Set your goal
Set a long term goal
- Mentors can set goals in the field he or she wants to involve in InHouse Records and find a new pathway.
Make step by step milestone to achieve the goal
- In order to achieve your long-term goals, you can achieve them from a small stage and motivate your progress by seeing where you are.
03
Find your classes
Explore activities
- Depending on the category and level, graduates can choose the course they want. Also, they can see a list of other graduates who participate.
04
Ongoing CV
See the competencies progress from prison
- InHouse aims to grow the three abilities important to reflect the needs of the companies. Visualize the progress of 7 competencies which are integrated seamlessly with a report in prison. Be evaluated by Big bro and the head of mentors monthly through goal achievement and activities.
Upload ongoing progress
- Graduates can upload what they learn and do as a resume. Also, it can easily be made as to an actual CV.
NEW JOURNEY
REVENUE STREAM FOR SUSTAINABILITY
![피피티 [복구됨]-14.png](https://static.wixstatic.com/media/72304a_3985db10c4384e68b10e19555cbad8e4~mv2.png/v1/fill/w_63,h_64,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/%ED%94%BC%ED%94%BC%ED%8B%B0%20%5B%EB%B3%B5%EA%B5%AC%EB%90%A8%5D-14.png)
Partner
Full-timers
- InHouse Records' creative
- Big bro & sis
- Head of Mentors
Volunteers
- Experts
- Experienced people
- Students
![피피티 [복구됨]-15.png](https://static.wixstatic.com/media/72304a_90fca26c6fd347999d8e23044e5623b0~mv2.png/v1/fill/w_64,h_65,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/%ED%94%BC%ED%94%BC%ED%8B%B0%20%5B%EB%B3%B5%EA%B5%AC%EB%90%A8%5D-15.png)
Channel
![피피티 [복구됨]-16.png](https://static.wixstatic.com/media/72304a_46f306b2ea4d40119f5773f24583d9f3~mv2.png/v1/fill/w_63,h_64,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/%ED%94%BC%ED%94%BC%ED%8B%B0%20%5B%EB%B3%B5%EA%B5%AC%EB%90%A8%5D-16.png)
Revenue
Mentoring
- Workshop
- Class
- Course
- Online feedback
Promotion
- Showcase
- Social media
From works
- Releasing
- Performance
- Video (Youtube)
From people
- External support
- Re-contribution from graduates (Scholarship)
CONCLUSION
Emotional stability and support to find a solid pathway
Join easily and be recognized commitments
Get broad network, system and raise public awareness
Reduction of
re-offending
